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Functions & Job Responsibilities
- Educates members, family, providers, and caregivers regarding benefits and plan options.
- Accurately explains benefits and plan options in person, via email, fax, or telephonically.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
- Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
- Follows policies and procedures and job aids in order to maintain efficient and compliant operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
- Documents transactions by completing applicable member forms, summarizing actions taken in the appropriate computer system, and following standards set by the department or other authorized individuals.
- Ability to work in an environment where continuous coaching and feedback is the standard practice.
Qualifications
- High school diploma or equivalent, Bachelor’s Degree preferred.
- Bilingual in Cantonese, Mandarin, Vietnamese, and Korean required.
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Proficiency with Microsoft Office (Word, Excel, Outlook)
Job Type: Full-time
Salary: Php55,000.00 - Php90,000.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- Korean/Mandarin/Cantonese/Vietnamese (Preferred)
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