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Purpose of the Job :
To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.
Key Outputs:
· Service Desk 1st and 2nd Response and Call Logging
· Provide Remote Support to Clients
· Call Escalation and Management
Minimum Skills Required & Job Specific Requirements:
- Must have completed a 3- or 4- year IT Qualification at a recognized higher Learning Institution
- Must fluently speak Afrikaans and English
- Matric is essential.
- Advantageous to have Linux, Windows, SQL experience
- Computer Hardware Knowledge (A+ or N+)
- Customer focused.
- Good all-round communication skills
- Eager to learn
- Well-mannered and even tempered
Should you be interested in the above and meet the stated minimum requirements, please send your application to careers@vexall.co.za with the position applying for in the Subject line by 28th July 2023.
Job Type: Contract
Contract length: 6 - 12 months
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 2023/07/28
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